Shipping policy
Last updated: 14 May 2025
This policy applies to all orders placed on catscart.com and will be reviewed whenever our shipping rates or carrier partners change.
1. Processing Time ⌛
- Orders placed before 2 p.m. IST are processed the same business day.
- Orders placed after 2 p.m. or on weekends/holidays are processed the next business day.
- You’ll receive an email with your tracking link as soon as the parcel is handed to the courier.
2. Shipping Costs
| Cart Value (₹) | Shipping Fee | Notes |
|---|---|---|
| ₹499 and above | FREE | Automatically applied at checkout |
| Below ₹499 | FREE | Introductory offer |
3. Delivery Times
-
Standard Shipping time – 4-5 business days
- Metro Cities (Delhi-NCR, Mumbai, Bengaluru, Chennai, Hyderabad, Kolkata) – We try to deliver within 3-4 business days
- Some remote PIN codes may take an extra 2-3 days.
- Delivery estimates exclude Sundays and public holidays.
4. Serviceable Locations & Couriers
We ship pan-India via Delhivery, Bluedart and Xpressbees.
If your PIN code becomes unserviceable, our support team will contact you within 24 hours to arrange an alternative or issue a full refund.
5. Tracking & Order Status
Your tracking link activates within 12 hours of dispatch.
Can’t see movement after 24 hours? Email info@catscart.com or call +91 9958 144 688—we’ll investigate with the carrier.
6. Lost, Damaged or Delayed Parcels
- Lost in transit: We’ll reship the items free of charge or process a full refund—your choice.
- Visible damage on delivery: Note it on the courier’s manifest, take photos and contact us within 48 hours so we can file a claim and arrange a replacement.
- Delayed parcels: If tracking shows no movement for 7 consecutive days, reach out and we’ll expedite a resolution.
7. Contact Us
☎ +91 9958 144 688 ✉ info@catscart.com
Address:
Nitlo Care Private Limited
The Edge Towers, Sector 37D, Ramprastha City, Manesar, Gurugram, Haryana 122505, India