refund policy
We get it — sometimes, even your cat changes her mind.
🕒 Return Window
We accept returns within 7 days of delivery. To be eligible, the product must be:
- Unused and in original packaging
- In the same condition you received it
- Accompanied by proof of purchase
Unfortunately, we can't accept returns for opened pet food, treats, or used hygiene items (you understand, right?).
🚚 Return Shipping
Raise the return request via chat option or by emailing us at nitlo.care@gmail.com. We will share the return pick-up details within 48hrs of your request. Pick-up is free of charge - Catscart covers all courier fees.
Need a human? Email info@catscart.com or call +91 85951 44688.
Alternatively, you can also return the items by yourself. If you wish to do so, please ship returns to: Nitlo Care Private Limited, The Edge Towers, Sector 37D, Manesar, Gurugram 123505, India.
💸 Refunds
Once we receive and inspect your return, we'll notify you.
- If approved, your refund will be processed to the original payment method within 5–7 business days.
- If rejected (e.g., product used or damaged), we’ll return it back to you at your cost.
- 🔄 Exchanges
We currently do not offer direct exchanges. Please return the item and place a new order.
📦 Damaged / Incorrect Products
Received something broken or not what you ordered? We’re paws-itively sorry.
Reach out to us within 48 hours of delivery at info@catscart.com with your order number and a photo — we’ll make it right, meow!
Need help?
Email us anytime at info@catscart.com or use the chat button on our website. We’re here for you (and your furball).
