refund policy
Changed your mind? You have 7 days from delivery to return it.
Return Window
We accept returns within 7 days of delivery. To be eligible, the product must be:
- Unused and in original packaging
- In the same condition you received it
- Accompanied by proof of purchase
We can't accept returns for opened pet food, treats, or used hygiene items.
Return Shipping
Raise the return request via the chat option or by emailing us at meow@catscart.com. We'll share the return pick-up details within 48 hours of your request. Pick-up is free of charge; Catscart covers all courier fees.
Need a human? Email meow@catscart.com or call +91 85951 44688. You can also return the item yourself: ship it to Nitlo Care Private Limited, The Edge Towers, Sector 37D, Manesar, Gurugram 123505, India.
Refunds
Once we receive and inspect your return, we'll notify you.
- If approved, your refund goes to the original payment method within 5 to 7 business days.
- If rejected (for example, the product was used or damaged), we'll return it to you at your cost.
Exchanges
We don't offer direct exchanges yet. Return the item and place a new order.
Damaged or Incorrect Products
Received something broken or wrong? Email meow@catscart.com within 48 hours with your order number and a photo, and we'll fix it fast.
Need help?
Email us anytime at meow@catscart.com or use the chat button on the site.
