shipping policy

Last updated: 14 May 2025
This policy applies to all orders placed on catscart.com and will be reviewed whenever our shipping rates or carrier partners change.

1. Processing Time ⌛

  • Orders placed before 1 p.m. IST are processed the same business day.
  • Orders placed after 1 p.m. or on weekends/holidays are processed the next business day.
  • You’ll receive an email with your tracking link as soon as the parcel is handed to the courier.

2. Shipping Costs

Cart Value (₹) Shipping Fee Notes
₹499 and above FREE Automatically applied at checkout
Below ₹499 FREE Introductory offer

3. Delivery Times

  • Standard Shipping time – 4-5 business days
    • Metro Cities (Delhi-NCR, Mumbai, Bengaluru, Chennai, Hyderabad, Kolkata) – We try to deliver within 3-4 business days
  • Some remote PIN codes may take an extra 2-3 days.
  • Delivery estimates exclude Sundays and public holidays.

4. Serviceable Locations & Couriers

We ship pan-India via Delhivery, Bluedart and Xpressbees.
If your PIN code becomes unserviceable, our support team will contact you within 24 hours to arrange an alternative or issue a full refund.

5. Tracking & Order Status

Your tracking link activates within 12 hours of dispatch.
Can’t see movement after 24 hours? Email meow@catscart.com or call +91 85951 44688 —we’ll investigate with the carrier.

6. Lost, Damaged or Delayed Parcels

  • Lost in transit: We’ll reship the items free of charge or process a full refund—your choice.
  • Visible damage on delivery: Note it on the courier’s manifest, take photos and contact us within 48 hours so we can file a claim and arrange a replacement.
  • Delayed parcels: If tracking shows no movement for 7 consecutive days, reach out and we’ll expedite a resolution.

7. Contact Us

☎ +91 85951 44688 ✉ meow@catscart.com

Address:
Nitlo Care Private Limited, The Edge Towers, Sector 37D, Manesar, Gurugram 123505, India